Privacy Policy

ADGE Privacy Policy

Effective Date: 1 July 2025
Last Updated: 1 July 2025

1. Introduction

The company, adgeaccounting.com (“ADGE”, “we”, “us”, or “our”) is committed to protecting your privacy and securing your personal data in compliance with the Malaysian Personal Data Protection Act 2010 (“PDPA”) and other applicable laws. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal data when you use our websites, products, or services, or otherwise interact with us.

By providing your personal data or using our services, you consent to the processing of your personal data as described in this Policy.

2. Definitions

  • Personal Data: Any information relating directly or indirectly to an individual who can be identified from that information.
  • Sensitive Personal Data: Personal data requiring higher protection, including but not limited to racial or ethnic origin, religious beliefs, health information, biometric data, political opinions, sexual orientation, or trade union membership.
  • You/Your/User: The individual whose personal data is collected or processed.

3. Information We Collect

We collect Personal Data necessary for our business operations and service delivery, which may include:

  • Personal Identification & Contact: Name, identification number (e.g., NRIC, passport), date of birth, address, phone number, email.
  • Financial & Transaction Information: Payment details, billing addresses, transaction history.
  • Business Information: Company name, registration number, position/title, business contact details.
  • Device & Usage Data: IP address, browser type/version, access times and dates, pages visited, cookies and tracking data.
  • Sensitive Personal Data: Collected solely with your explicit consent for lawful and specified purposes.
  • User-generated Content: Texts, images, videos, or other materials you submit to us.

We may also collect personal data of third parties you provide (e.g., directors, shareholders) only with their consent.

4. How We Collect Your Personal Data

We collect personal data through:

  • Direct Interaction: When you provide data by filling in forms, registering, purchasing, or communicating with us.
  • Third Parties: From partners or service providers with your consent, such as credit agencies or business partners.
  • Automated Technologies: Via cookies, web beacons, log files, and similar technologies when you access or use our platforms.

5. Lawful Bases for Processing Personal Data

We process your personal data lawfully under the following bases:

  • To perform a contract or services you requested.
  • With your explicit consent, including for marketing and processing sensitive data.
  • To comply with legal obligations.
  • For our legitimate interests, such as fraud prevention, service improvement, and security, balanced against your rights.

6. Use of Personal Data

Your personal data is processed for purposes including but not limited to:

  • Providing, managing, and improving our products and services.
  • Processing payments, subscriptions, and transactions.
  • Customer support and responding to enquiries.
  • Sending marketing communications, subject to your consent and your right to opt out.
  • Complying with legal and regulatory requirements.
  • Detecting, preventing, and investigating fraud or security incidents.
  • Conducting anonymised research and analytics to enhance user experience.

You may withdraw consent or opt out of marketing communications at any time by using unsubscribe links or contacting us as detailed in Section 15.

7. Disclosure of Personal Data

We may disclose your personal data to:

  • Our affiliates, subsidiaries, and related companies within the adgeaccounting.com
  • Trusted third-party service providers (e.g., IT support, payment processors, analytics providers) bound by confidentiality and data protection agreements.
  • Financial institutions for payment processing or credit evaluation.
  • Law enforcement, regulatory, or governmental authorities as required by law or to protect legal rights.
  • Other parties only with your explicit consent.

We require all third parties to comply with applicable data protection laws and ensure adequate protection of your personal data.

8. Cross-border Transfers

Your personal data may be transferred to and processed in countries outside Malaysia where our partners or service providers operate. We implement appropriate safeguards consistent with the PDPA and international best practices, including:

  • Data transfer agreements incorporating standard contractual clauses.
  • Ensuring recipient parties maintain adequate data protection standards.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law. When personal data is no longer needed, it will be securely deleted or anonymised.

Retention periods vary depending on the type of data and legal or operational requirements, typically not exceeding [specify general retention period, e.g., 7 years] unless otherwise justified.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance site functionality and user experience.
  • Analyse usage patterns for service improvement.
  • Deliver personalised content and marketing.

You may control cookie preferences through your browser settings; however, disabling cookies may affect functionality. For detailed information, please review our Cookie Policy at: [Insert link].

11. Security of Your Personal Data

We implement reasonable technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:

  • Encryption and secure servers.
  • Access controls and authentication.
  • Regular staff training on data protection.
  • Periodic security audits.

Despite our efforts, no internet transmission or electronic storage method is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

12. Data Breach Notification

In the event of a data breach affecting your personal data, we will promptly assess and notify you and the Personal Data Protection Commissioner Malaysia as required by applicable laws, taking necessary remedial actions.

13. Your Rights

Subject to PDPA and applicable laws, you have the right to:

  • Access your personal data held by us.
  • Request correction of inaccurate or incomplete data.
  • Withdraw consent for processing where applicable.
  • Object to processing for direct marketing purposes.
  • Request deletion of your personal data where legally permissible.
  • Request data portability where applicable.
  • Lodge complaints with us or the Personal Data Protection Commissioner Malaysia.

To exercise these rights, please contact us using the details in Section 15. We will respond within the timeframe mandated by law.

14. Children’s Privacy

We do not knowingly collect personal data from individuals under eighteen (18) years old without verifiable parental or guardian consent. Parents or guardians should prevent minors from submitting personal data directly.

If you believe we have collected data from a minor without such consent, please notify us immediately for prompt action.

15. Third-party Links and Services

Our platforms may contain links to third-party websites or services, which operate independently from us. We do not assume responsibility for their privacy practices or content.

We encourage you to review the privacy policies of any third parties before providing your personal data.

16. Handling of User-generated Content

Any content you submit, upload, or post through our services remains your responsibility. By submitting such content, you grant ADGE a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the content for the purposes of providing and promoting our services, consistent with this Policy.

Please avoid submitting sensitive personal data in user-generated content unless explicitly consented to and necessary.

17. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in laws, technology, or business practices. Significant changes will be communicated via our Platform or direct communication where feasible.

Your continued use of our services following updates constitutes acceptance of the revised Policy.

18. Contact Us

For questions, requests, or complaints regarding this Policy or your personal data, please contact us:

ADGE Accounting
Email: support@adgeaccounting.com
Phone: +60-22765914

You may also contact:
Personal Data Protection Commissioner Malaysia
Website: https://www.pdp.gov.my/
Phone: +603-8861 1402

19. Practical User Guidance

  • Consent Withdrawal: You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
  • Opting Out: Marketing communications provide easy unsubscribe options; you may also contact us directly.
  • Consequences of Withholding Data: Failure to provide necessary personal data may limit your ability to use or access certain services or features.

This Privacy Policy is modular and designed to be updated as required to ensure continued compliance and transparency.